Order Processing:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

International Shipping:

• We offer international shipping.
• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery times vary by destination and are subject to customs clearance.

Order Tracking:

• You will receive a tracking number via email once your order has shipped.
• Use the tracking number to check the status of your shipment on the carrier’s website.

Shipping to P.O. Boxes:

• We do not ship to P.O. boxes. Please provide a physical address for delivery.

Delivery Issues:

• If your order hasn’t arrived within the estimated delivery time, please contact us at
  queenesthermitpachot@gmail.com with your order number.
  
  
• We are not responsible for delays caused by the carrier or customs clearance for international orders.

Damages and Issues:

• Inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately at [your customer service email] to resolve the issue.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you haven’t received it, contact the carrier for further assistance.

Contact Us: If you have any questions or concerns about your shipping, please contact us at:

Queen Esther Customer Service

Email: queenesthermitpachot@gmail.com